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Wedding And Event Lighting Kit
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My images didn't turn out the way I thought they would. How do I fix it?

In order for us to help troubleshoot, it's most helpful if we can physically see the exposure concerns you're experiencing. Please send up to (3) uncorrected, full-size JPEGs with the metadata intact for examples. We'd be happy to take a look and provide feedback based on your results.

Can my camera and flash combination do high-speed sync?

Unfortunately we're not familiar with every camera model and flash to confirm high speed sync capabilities. It's best to check with the manufacturer of your equipment to determine the performance features.

Only the trailer will play in the Interactive Camera! Help!?!

The trailer for the Interactive Camera will automatically being playing when you go to the page. To access embedded material you must click on one of the feature buttons or MENU items. This will bring up a new media player window. Clicking on the small trailer window will only continue to play the trailer.

Which lens should I get for X,Y, Z?

Which lens is best for you depends on several factors including the type of photography you wish to do, your budget, and performance needs.

Gary has created a YouTube video that discusses which Sony gear he currently uses and why:

Will the Lightsphere Speed Mount fit my flash?

The Lightsphere Collapsible Speed Mount is compatible with a huge range of flash units and will fit the lens area of a flash measuring up to 2 1/4" x 3 1/4". Larger flash units like the Nikon SB-910 and Canon 600EX-RT fit perfectly!

What's the warranty on your product?

Effective January 1, 2015, all new Gary Fong products purchased from Authorized GFIP Holdings LLC Resellers are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product.

If a Gary Fong product purchased from Authorized GFIP Holdings LLC Reseller ever fails due to a manufacturing defect, we will repair the product, without charge, or replace it with a comparable product, at our discretion.

Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

How can I get a coupon/discount code?

We offer various opportunities throughout the year that are exclusive to our social media followers and newsletter subscribers. Be sure to follow or like us on Facebook, Instagram, Twitter, and Pinterest, and sign up to our newsletter at:

Will I be charged again in 30 days for the Premium Channel video?

The Premium Video purchase is a one-time fee. There are no reoccurring charges, and you'll have unlimited access to the material.

How much is shipping to my country?

The cost of shipping varies based on the total weight of your order, the postal code it will be delivered to, and the shipping service selected. We offer shipping methods from the USPS (United States Postal Service) and UPS (United Parcel Service). To obtain a real-time quote, please "add to cart" the items you wish to purchase, and select the shipping calculator at the bottom left hand side of the screen. This will list the various shipping quotes to your postal code.

Can I download the Premium Video once I've purchased it to view while away from an internet connection?

The Premium Channel tutorials are only available for online streaming with a valid username & password. We don't offer a downloadable or hard copy version for offline viewing.


Still need help?

If you're having trouble finding the answer to your question from the section above, please feel free to use the contact form below to request assistance from our support team. Please note our customer service hours are Monday - Friday, 8:00am to 5:00pm EST